Abstract Paper aims This study investigates inventory performance in Brazil’s commerce sector (retail, wholesale, and automotive) from 1996 to 2021. It examines how internal and macroeconomic factors influence inventory turnover, a key operational efficiency metric. Originality Using Annual Commerce Survey data by the Brazilian Institute of Geography and Statistics, this research offers a comprehensive analysis. A quasi-experimental approach explores a 2009 tax change, revealing how factors influence inventory performance in developing economies. Research method The study applies panel data econometrics with fixed and random effects models. Robustness checks include substituting inventory turnover with inventory days. A Difference-in-Differences approach is used to assess the tax reform’s impact on inventory turnover in the retail sector. Main findings During the period under analysis, the data reveals a general decline in inventory performance. Retail firms are primarily influenced by factors such as profit margins, GDP growth, and both consumer and industrial confidence, whereas wholesale firms exhibit greater sensitivity to interest rates and wage levels. Capital intensity plays a affected inventory performance across all sectors. Surprise had no significant effect on inventory performance, challenging previous research. Implications for theory and practice Findings emphasize sector-specific inventory management strategies. Macroeconomic factors impact sectors differently, suggesting that tailored strategies are essential for improving operational efficiency and policy development in emerging markets.

Abstract Paper aims This study aims to explore the relationships between barriers to agile methodologies, focusing on identifying reinforcement mechanisms between these barriers and effective mitigation strategies. Originality This study contributes original insights by examining the interconnectedness of barriers to agile adoption and introducing reinforcement mechanisms as a novel concept. The findings add both theoretical depth and practical value to the existing literature on agile methodology implementation. Research method The research is based on qualitative evidence gathered from five projects. A comprehensive literature review was conducted, followed by in-depth content analysis of interviews using the N-VIVO® software. A coding schema was developed to systematically analyze the data and uncover key insights. Main findings The study identified four distinct reinforcement mechanisms that exacerbate the challenges of transitioning from traditional to agile methodologies. Additionally, the research highlights specific mitigation strategies that facilitate pattern recognition and suggest appropriate interventions for different stages of agile implementation. Implications for theory and practice The identification of reinforcement mechanisms and corresponding mitigation strategies provides practical guidance for organizations aiming to implement agile methodologies. This framework can help managers recognize patterns of resistance and apply targeted solutions during different phases of the agile transition.

Abstract Paper aims To explore the pioneering application of the QFD methodology in cartographic production in Brazil, focusing on aligning customer expectations with technical specifications in the development of orthoimage products. Originality This study represents a novel approach to employing the QFD methodology in the Brazilian cartographic sector, highlighting its potential to transform customer requirements (VOC) into prioritized technical attributes, an approach not widely used in this context. Research method The research employs a QFD-based approach, integrating qualitative and quantitative analyses to translate customer expectations into technical specifications. The methodology was applied in the design of orthoimage maps and extracts, with a focus on customer needs and operational requirements. Main findings Nine customer expectations (WHATs) related to image information were identified and addressed through fifteen technical descriptors (HOWs) using the QFD methodology. The study highlights the effectiveness of QFD while emphasizing the need for clearer definitions of cartographic products, scale, and operational requirements to improve the translation of VOC into VOE. Implications for theory and practice This study demonstrates the feasibility and challenges of applying the QFD methodology in cartographic production. It provides insights into bridging the gap between customer expectations and technical production, emphasizing the need for structured approaches in geoinformation projects. The findings can guide future research and practice in improving cartographic product development, particularly in aligning user needs with technical capabilities.

Abstract Paper aims This study characterizes Purchasing and Supply Management (PSM) projects in the context of Industry 4.0 (I4.0) at a Brazilian steel company, using the reference architecture model industry 4.0 (RAMI4.0) as a basis. Originality The article adapts RAMI4.0 to the PSM context and empirically evaluates the model, promoting digitalization practices in PSM. Research method An in-depth case study was conducted using participant observation, document analysis, individual interviews, and focus groups with PSM professionals. Main findings By adapting the life cycle (dimension) to the stages of PSM deployment, this study establishes a framework for monitoring and optimizing activities throughout the PSM process, offering valuable insights. Implications for theory and practice The customization and evaluation of the RAMI4.0 model for PSM can serve as a reference framework for companies seeking to drive the digital transformation of the PSM function. This model offers a strategic perspective on how to integrate Industry 4.0 technologies across various organizational levels, with the goal of promoting digital PSM.

Abstract Paper aims This research explores proposed integrated policies and supports for university spin-offs by considering the growth level of the spin-offs. Originality According to the literature, different types of support are needed to make spin-offs become established companies. However, the literature lacks clarity in addressing the specific types of support required at each stage of spin-off growth. Research method This research employs a qualitative research method in which the data collection is based on nine interviews with the founders of the spin-offs, the inventor, the director of the technology transfer office, the head of the university incubator, the manager of the university technopark, and the director of university’s company. Main findings Each level of spin-offs’ growth has to be supported by specific policies and supports. There are different types of support expected at the pre-incubation stage, which are Intellectual Property Rights (IPRs) protection, patent incentives, royalties, matching funds between university and industry, and the Technology Transfer Office as a matchmaker of inventor and startup founders. Implications for theory and practice This study provides a theoretical contribution to the policy framework for university spin-offs and offers practical guidance for university management and incubator managers.

Abstract Paper aims Elucidating the barriers for an active participation of field workers in Operational Experience Feedback (OEF) processes and identifying potential ways forward. Originality Although the literature on OEF already addresses its challenges and strategies, we identified an opportunity for delving deeper into the (inter)subjective issues involved. Research method We conduct a review of the technical-scientific literature on OEF and elaborate a discussion in light of the theory of Psychodynamics of Work (PDW). Main findings Silence and disengagement in OEF can be the result of field workers and managers resorting to defensive strategies against the risks of questionings and critiques, which are nevertheless necessary for discussing and deliberating issues reported via OEF. The deliberation gap (i.e., the exclusion of field workers from deliberation of issues they report) can be an important element in the distrust and distance between field and management. Implications for theory and practice In order to strengthen OEF processes, we propose the development of collective resources that shall enable stakeholders dealing with questionings more constructively. For this purpose, we suggest strategies that consider the expectations on OEF results, performance evaluation criteria, and the conditions for field workers to participate in the deliberation of issues reported.

Abstract Paper aims This study explores sustainability adoption in Indonesian construction firms by (a) describing current levels of the three sustainability pillars, (b) analyzing associations between key variables influencing sustainability performance, and (c) providing managerial insights and recommendations for improving sustainable construction practices in Indonesia. Originality It extends the literature by proposing and testing a theoretical model that explains the interaction between sustainability attitudes, practices, and performance, tailored to the Indonesian construction context. Research method A cross-sectional, self-administered survey targeted Indonesian construction firms, achieving a 22.8% response rate with 104 usable responses. Moderation analysis evaluated the association of ‘sustainability attitudes’ and ‘sustainability performance’ with ‘management practices’ as the moderating variable. Main findings Management practices partially moderate the association between sustainability attitudes and performance. Firms prioritize compliance-driven environmental sustainability, internal stakeholder well-being, and short-term economic benefits but lack strategic vision and sustainability teams. Implications for theory and practice The study contributes to the theoretical understanding of sustainability performance in construction by extending the Attitude–Behavior (A–B) framework to a firm-level context. It also addresses practical gaps in sustainability practices among firms in emerging economies. Findings highlight Indonesian construction firms’ priorities and challenges, guiding intervention strategies such as policy reforms, market incentives, and capacity-building programs.

Abstract Paper aims Assess the sustainability of sugarcane production in Sofala Province, Mozambique, using the SustenAgro Index approach and the Entropy Weight Method. Originality This paper provides several original contributions. First it enhances our understanding about the sustainability of sugarcane production in Mozambique, a topic that has been few studied. Second, it proposes a robust and comprehensive sustainability assessment framework based on the SustenAgro Index tailored to Mozambique. Finally, an innovative solution using an entropy approach is employed to determine the weights of criteria. Research method An intentional sample of 30 sugarcane producers from the districts of Nhamatanda and Búzi was selected. The sustainability indicators and dimensions were weighted using the entropy method, and the sustainability index was determined using the SustenAgro Index approach. Main findings Sugarcane production systems present positive sustainability scores. The social dimension has highest contribution to the sustainability index, followed by the economic and environmental dimension. Inefficient water management and the considerable distance between production fields and the sugar factory, significantly impacts the sustainability of sugarcane production. Implications for theory and practice This article presents a reliable framework for assessing sustainability in sugarcane production, leading policymakers and stakeholders to prioritize critical factors in designing policies and interventions.

Abstract Paper aims This study investigates integrating digital transformation, human factors, business process management, and emerging technologies to improve organisational efficiency and employee well-being. The research aims to develop a conceptual model that optimises digital processes while reducing the cognitive load on employees. Originality The research fills a gap in the literature by emphasising the intersection of human factors and digital transformation. It introduces a human-centric approach that balances operational efficiency with employee well-being, which has been underexplored in previous studies. Research method A systematic literature review was conducted using Scopus and Web of Science databases to identify relevant studies. Content analysis was used to extract criteria for each domain, and Structural Equation Modelling (SEM) was applied to analyse complex relationships between digital transformation and human factors. Main findings The results indicate that integrating digital tools into organisational processes optimises workflows and decision-making while mitigating cognitive overload. The proposed model prioritises employee engagement, usability, and well-being alongside technological advancement. Implications for theory and practice This study contributes to the theoretical understanding of digital transformation by integrating human factors. The findings provide a structured pathway for organisations to enhance operational efficiency while safeguarding employee well-being, offering a balanced approach to digitalisation that can be applied in real-world scenarios.

Abstract: Paper aims The research aims to investigating the impact of implementing Internet of Things (IoT) using Bayesian networks in the supply chain of manufacturing of Indian auto components enterprises to achieve enhanced productivity and reduced failure rates. Originality The research's originality lies in exploring IoT's impact with Bayesian Networks in Indian auto component manufacturing, showcasing Industry 4.0 applications. Research method The research utilizes Bayesian Network analysis to investigate IoT's impact in Indian auto component manufacturing supply chains, validating findings through Industry 4.0-based IoT implementation and a pilot study. Main findings Implementing IoT in Indian auto component manufacturing enhanced industry performance, productivity, and reduced failure rates with Industry 4.0 technologies. Implications for theory and practice The research offers theoretical insights into IoT and Industry 4.0's impact on the automotive industries and practical solutions for practitioners

Abstract Paper aims Production Engineering, as a knowledge field, was born with Frederick Taylor and his seminal analysis of work in industry. Over time, work design gradually changed, due to a complex set of factors. Nowadays, although work is at the center stage of societal concerns, work design modeling is understudied and undervalued, as if everything depended on technological advances only. Originality To assess the evolution of work design models, I created a framework based on five elements: Technology, Model of Person, Management System, Work Blueprint, and targeted Outcomes. It allows for a comparative analysis of the models and reveals their path dependence. Research method In this article, I perform a historical analysis. I use seminal works that established the foundations of Production Engineering and Operations Management, combined with those that polemicize and establish the state-of-the-art in work design. Main findings Using that framework, I highlight the key features of each work design model, disclose their path dependence to cope with increasing complexity, and discuss the options currently available to understand better the challenges associated with work design in the future. Implications for theory and practice Evolutionary analysis is valuable for research and teaching, whereas the analytical framework may help practice, organization and work design.

Abstract Paper aims This paper presents a novel computational tool for managing risks related to human fatigue, applied at the First Integrated Center for Air Defense and Air Traffic Control (CINDACTA I). Distinct from existing systems, the proposed tool integrates a data‐oriented approach with a rigorous implementation of the Fatigue Risk Management System (FRMS) methodology, explicitly addressing the transition from acute to chronic fatigue. Originality The Fatigue Risk Management System (FRMS) tool was developed using an innovative approach that differentiates it from previous solutions. In contrast to validated international tools, our system emphasizes real-time data monitoring and adaptive risk mitigation strategies based on operational and scientific evidence (Gander et al., 2017; Maslach & Jackson, 1981). Research method we carried out exploratory, descriptive, and applied research with a qualitative approach. Main findings (i) The tool comprehensively covers all essential stages of the fatigue risk management process for Air Traffic Controllers (ATCOs); (ii) It provides actionable guidelines for reducing fatigue risks among ATCOs through an easily replicable computational prototype. Implications for theory and practice The tool contributes both to the theoretical understanding of human fatigue progression and to practical improvements in operational safety by prioritizing human resource management.

Abstract Paper aims This article identifies and discusses the barriers older adults face when using internal bus elements, which affect providing a safe, accessible, and desirable service, aiming to improve their commuting experience and quality of life. Originality By integrating qualitative approaches with aging simulation kits, this study provides new insights into the barriers users face in an aging developing city, emphasizing the influence of cultural attitudes, vehicle design, and service features. Research method An exploratory qualitative approach was used, involving simulation with an aging kit, semi-structured interviews, questionnaires, real-time observations, and postural risk assessments. Data were collected from 75 autonomous bus users aged 60 and over. Main findings The study reveals that the primary barriers for older adults using bus services are linked to vehicle design, service characteristics, and societal attitudes towards aging. Significant postural issues were identified during vehicle entry and exit, the use of priority seats, the height of horizontal handles, and interaction with turnstiles. Implications for theory and practice The findings highlight the need for bus design and service provision improvements to accommodate older adults better. These insights can inform future transportation policies, design standards, and training programs, enhancing safety, accessibility, and overall quality of life for elderly commuters.

Abstract Paper aims This paper proposes a warehouse design framework for evaluating the most robust combination of layout alternatives, tactical (picking, storage) and operational (routing) control policies, considering simultaneously the service level, costs and resource utilization criteria. Originality We applied an innovative Morphological Analysis to reduce the number of alternatives and evaluate the uncertainties in warehouse design. We also address the effect of congestion and options for configuring the layout of aisles. Research method We apply multicriteria decision analysis and discrete event simulation to evaluate the most robust combination between layout alternatives and operational control policies. We also suggest the use of scenario planning to deal with the high uncertainties involved in the order picking activity. Main findings Our framework captures the warehouse manager’s preference and experience by means of weight elicitation, value functions, scenario planning and an inter-scenario robustness index to provide a robust final solution. Implications for theory and practice For theory, we highlight the combination of methods applied to a strategic, tactical and operational warehouse design problem in an environment with uncertainties. For practice, warehouse managers may use the framework to explore and find out which combination of control policies and layout can meet the company’s objectives.

Abstract Paper aims This paper aims to identify aspects of Human Resources (HR) and Knowledge Management (KM) in the context of Industry 4.0 (I4.0), to propose a research agenda to support a knowledge-based production management, effective knowledge retention and sharing, and support I4.0 adoption. Originality Mainly focusing on I4.0 technology issues, the related literature does not explore the impacts on people. This paper discusses how people, organization and society are affected and proposes a research agenda to study HR and KM within I4.0. Research method A Systematic Literature Review was conducted in 80 papers relating HR and KM and I4.0 implementation, focusing on the human role and required competencies for I4.0. Main findings The research agenda is organized in a framework including Society (Context and Sustainability), People (Workers and Managers), Organizations (Production and Service), Management Practices (HRM and Lean Process), and KM & Learning. Implications for theory and practice The better understanding of workers´ roles, KM and HR practices in the I4.0 contributes to the theoretical debate about promoting knowledge creation and sharing, new HR policies and decision-making. The findings provide theoretical contributions for human adaptation to I4.0, and practical contributions for managers dealing with I4.0.