Se estudia la percepción del impacto de la aplicación del sistema de calidad ISO (International Standard Organization). Se aplicaron cuestionarios a los directores y docentes de dos centros con características contrastantes. Uno chico, gratuito, que recibe niños de una zona pobre y de bajos ingresos. El segundo es un centro grande, que recibe niños de zonas de ingresos altos y cobra una cuota alta. Los dos certificaron aspectos parciales con ISO, mostrando estrategias de implementación parecidas. Los resultados son similares y muestran limitados aportes del instrumento a ambos centros, con pocas diferencias entre sí. A la vez coinciden con otros estudios que se reseñan, que encontraron escasos aportes de los sistemas ISO a la mejora educativa, junto con sobrecarga administrativa

It was studied the impact perception about the application of the quality system ISO, (International Standard Organization). It was applied questionnaires to directors, teachers and students in two centers with different characteristics. One of the two was small, with free fee and with poor population from poor zone. The second one was big with a high fee and students are from high economic level families. Both of them received ISO certification in partial aspects, showing similar implementation strategies. The results were similar with very little differences between centers. This instrument (ISO) showed that helps very little to the improvement of quality. Other researches in the literature revised match to the same results: few contributions of ISO system educational quality improvement and an administrative overload

Aquí se presentan los resultados de una investigación sobre el impacto del sistema PCI en tres centros educativos a través del estudio de cuatro dimensiones organizacionales que afectan los aprendizajes: comunicación, clima, enseñanza, y aprendizaje y satisfacción de las personas. Además de encontrarse evidencia para afirmar que los docentes consideran que el sistema de calidad PCI ha contribuido a mejorar a su centro educativo, los análisis estadísticos no revelan que haya diferencias estadísticamente significativas entre ellos asociadas a su tamaño y/o población que atienden, por lo que se ha podido observar versatilidad en el sistema estudiado

The results of an investigation on the impact of PCI system in three schools are presented through the study of four organizational dimensions that affect learning: communication, climate, teaching, and learning and personal satisfaction. Besides, there is evidence to say that teachers perceive the PCI system as a contribution to improve his school. Statistical analysis did not reveal that there is statistically significant difference between them related to their size and/or population they serve, and versatility of the system has been noted