ABSTRACT The COVID-19 pandemic has affected everyday life in societies around the world. One of the most severe consequences has been the social isolation imposed by this extremely contagious disease. In this context, many people began looking for a pet for the first time. In Brazil, for instance, the pet sector increased its financial returns in 2020. In addition, companies that produce pet foods have experienced problems with the supply of materials. Supply chain disruption is a problem faced by many different organizations during this time of crisis. This study, therefore, investigated the supply of raw materials stored in the silos and tanks of a large company. This company have operations in 80 countries across the world and produces different products, including pet food. Thirteen raw materials used to produce pet food were considered. In addition, eight criteria of the company’s supply process were identified and explored. Moreover, the Flexible and Interactive Tradeoff (FITradeoff) method, which is a Multiple Criteria Decision Making/Aiding (MCDM/A) method, was applied to rank the raw materials based on supply difficulty. In terms of supply criticality, the order of materials was established from less critical to most critical. These results can be used by companies to better plan the receipt of these materials to reduce the risk of supply chain-related disruptions and propose better ways to distribute activities between planners to help them in their daily management.