ABSTRACT This work aims to demonstrate the use of a mechanism to be applied in the development of the discrete-event simulation models that perform decision operations through the implementation of an artificial neural network. Actions that involve complex operations performed by a human agent in a process, for example, are often modeled in simplified form with the usual mechanisms of simulation software. Therefore, it was chosen a traffic system controlled by a traffic officer with a flow of vehicles and pedestrians to demonstrate the proposed solution. From a module built in simulation software itself, it was possible to connect the algorithm for intelligent decision to the simulation model. The results showed that the model elaborated responded as expected when it was submitted to actions, which required different decisions to maintain the operation of the system with changes in the flow of people and vehicles.