Abstract Paper aims To compare the relevance of Six Sigma metrics with geometric and multivariate capacity indicators to assess the performance of service quality dimensions. Originality A novel method based on Six Sigma metrics with geometric and multivariate capacity indicators is proposed to assess the performance of service quality dimensions. Research method A quantitative evaluative and, on a second level, comparative approach is addressed, for which primary information from 12 periods of a tourism service company was used. Main findings It is shown that multivariate capacity indicators are more demanding, the geometric capacity indicator being the most demanding with a value of 0.7091, followed by the Mean Capacity Indicator with a result of 0.7094, that is, these are more rigorous than the Six Sigma metrics used worldwide. This allows for a more sensitive assessment of variation and therefore a timely response to it. Implications for theory and practice A sensitive method is provided that allows assessing the quality of a service and comparing the relevance of Six Sigma metrics with geometric and multivariate capacity indicators. This is done to make agile improvement decisions according to the variation in the performance of the evaluated dimensions of the service. level addressed 1 07091 0 7091 0.7091 07094 7094 0.7094 worldwide it 0709 709 0.709 070 70 0.70 07 7 0.7 0.

Abstract Paper aims This paper proposes a warehouse design framework for evaluating the most robust combination of layout alternatives, tactical (picking, storage) and operational (routing) control policies, considering simultaneously the service level, costs and resource utilization criteria. Originality We applied an innovative Morphological Analysis to reduce the number of alternatives and evaluate the uncertainties in warehouse design. We also address the effect of congestion and options for configuring the layout of aisles. Research method We apply multicriteria decision analysis and discrete event simulation to evaluate the most robust combination between layout alternatives and operational control policies. We also suggest the use of scenario planning to deal with the high uncertainties involved in the order picking activity. Main findings Our framework captures the warehouse manager’s preference and experience by means of weight elicitation, value functions, scenario planning and an inter-scenario robustness index to provide a robust final solution. Implications for theory and practice For theory, we highlight the combination of methods applied to a strategic, tactical and operational warehouse design problem in an environment with uncertainties. For practice, warehouse managers may use the framework to explore and find out which combination of control policies and layout can meet the company’s objectives. picking, (picking storage routing (routing level criteria aisles activity manager s elicitation functions interscenario inter solution strategic companys company objectives

Abstract Paper aims Developing a conceptual framework for modeling the "Deliver" business process of the Mineral Supply Chain (MiSC) upstream segment, based on a standardized perspective. Originality A novel approach is introduced that adapts the Supply Chain Operation Reference (SCOR) and the Exploration and Mining Enterprise Reference (EM) models to standardize the "Deliver" of the MiSC's upstream segment. It fills the gap in existing MiSC models, which lack a standardized framework and boundaries for their segments. Research method It followed design science research (DSR), specifically a Requirement- and development-focused research approach. A top-down modeling technique was developed to develop the "Deliver" modeling framework at three levels of abstraction, reusing, and adapting standardized models SCOR and EM. Main findings The SCOR can be adapted for "Deliver" in the upstream segment of MiSC. The study establishes the modeling basis for integration with downstream business processes. It also emphasizes the need to support the integration of MiSC with a commercialization framework. Implications for theory and practice The "Deliver" model developed offers a practical tool for MiSC practitioners to integrate upstream and downstream segments. This study encourages further research in the MiSC, especially in the upstream segment, to improve transparency and understanding for stakeholders. Deliver "Deliver (MiSC perspective (SCOR EM (EM MiSCs s segments DSR, DSR , (DSR) Requirement developmentfocused development focused topdown top down abstraction reusing processes stakeholders (DSR

Abstract Paper aims The paper proposes to consolidate the fragmented discussions on radical innovation project portfolios, seeking to establish a conceptual landscape of radical innovation portfolio management and develop a theoretical-conceptual framework for understanding radical innovation portfolio management literature. Originality This research contributes to the literature by categorizing aspects of radical innovation portfolio management, providing a structured view of the field and a conceptual guideline for both researchers and practitioners. Research methods The study uses a systematic literature review with bibliometric and content analysis to examine the literature on radical innovation portfolio management. Main findings The review identified seven dimensions of radical innovation portfolio management: integration of the ideation process with the innovation portfolio; valuation methods and legitimacy of innovation projects; budget allocation for portfolio balancing; strategic alignment and portfolio sustainability; innovation portfolio performance; influence of mental models on project selection; and partnership and alliance portfolio. These results categorize aspects of radical innovation portfolio management and highlight the current state of research. Implications for theory and practice This work provides a research landscape on radical innovation portfolio management, identifying research gaps for future studies. For practitioners, it offers guidelines to improve decision-making, resource allocation, and innovation performance of radical innovation projects. portfolios theoreticalconceptual theoretical practitioners projects balancing sustainability selection studies decisionmaking, decisionmaking decision making, making decision-making

Abstract Paper aims Disasters mark the last century's history, impacting society's security. In Brazil, National Security is defined as the condition that allows preserving territorial integrity and ensure citizens the exercise of constitutional rights and duties. Amid this scenario, this research aims to analyze how operations performed by the Brazilian Armed Forces in national disaster cases contribute to restoring national security. Originality The originality of the research concerns the topic covered - national security based on a military vision - and the combination of methods used for analysis. Research method For developing the research, scoping review, system thinking, and system dynamics methodologies are employed. Main findings Two hypotheses were raised regarding the employment of military forces in humanitarian operations aimed at national security, considering proactive and reactive strategies. The hypotheses were analyzed and discussed through the development of simulation models. Furthermore, based on the readings, a new aspect of national security – besides preserving territorial integrity and ensuring the exercise of constitutional rights and duties - was raised: power projection by the demonstration of capabilities. Implications for theory and practice The research has implications for academia as it presents a taxonomy of research aimed at national humanitarian operations, raises hypotheses aimed at national security, and validates them using simulation models. In practice, our results encourage the implementation of strategies to minimize and manage the impacts of disasters. centurys century s history societys society Brazil scenario analysis review thinking employed models Furthermore readings capabilities disasters

Abstract Paper aims Apply a framework for characterizing a product-service system (PSS) from a life cycle and sustainability perspective. Originality Although the literature on the topic has evolved, there is still limited practical guidance on how to characterize a PSS. The paper contributes by applying a framework in PSS types. Research method A proposed conceptual framework was applied to characterize a PSS. This framework was assessed by experts, from which responses were statistically analyzed. Then, it was applied in three PSS types (bike sharing, water purifier rental, and car sharing). Main findings The initial result is the consolidation of the framework through statistical analysis. Then, its application in the three PSS types was able to spot the stages of the life cycle that each PSS focuses on most. Specifically for the water purifier, the most focused steps were ‘development’ and ‘implementation’, demonstrating efficient strategic planning and a commitment to meeting customer needs. Implications for theory and practice This study contributes to calls for more research and guidance into the PSS application. From a practical perspective, it may support product and systems designers by shedding light on the conceptual elements of PSS offerings. productservice service (PSS perspective evolved experts analyzed Then bike sharing rental sharing. . sharing) analysis ‘development development ‘implementation, implementation ‘implementation , ‘implementation’ needs offerings

Abstract Paper aims This research establishes a method to evaluate a concurrent production system in parallel, through new operating curves of six sigma metrics. Originality Se proposes a novel method that provides criteria to monitor the performance of a production system in changing production conditions. Research method This research was approached from a logical positivist epistemological model, through a heuristic analysis and with a rational propositional approach to establish the characterization of the model, the evaluation metrics and propose the new operation curves. Main findings The results obtained show that as the sigma level increases in the global system (4.17), the level of defects per million opportunities decreases considerably and the performance increases at levels close to the main objective of Six Sigma, all this with a decrease of defects from 20.657 to 1.317, generating a high quality of 99.99% and achieving a good performance according to the established quality criteria. Implications for theory and practice This research provides a new tool where they articulate concepts of six sigma and operating curves to monitor a productive system, which allows in a practical way to determine the real capabilities in terms of quality performance of a system. parallel conditions model 4.17, 417 4.17 , 4 17 (4.17) Sigma 20657 20 657 20.65 1317 1 317 1.317 9999 99 99.99 41 4.1 (4.17 2065 2 65 20.6 131 31 1.31 999 9 99.9 4. (4.1 206 6 20. 13 3 1.3 99. (4. 1. (4 (

Abstract Paper aims This study aims to identify the advances in the literature related to Sustainable Life Cycle Assessment in the agricultural and food process sectors. Originality This study pioneers an investigation into trends in applying Life Cycle Sustainability Assessment techniques within the agricultural and food processing sectors, with a comprehensive consideration of environmental, economic, and social perspectives. Research method A systematic literature review and a bibliometric analysis revealed 71 articles that applied at least one of the life cycle assessment tools. Main findings The bibliometric analysis indicated that the studied areas have two main areas that separate studies in the food process sector and the agricultural sector areas. The content analysis indicated that most studies apply the environmental assessment of the life cycle, coupling some studies with the economic and social view and mainly using an attributional approach with the scope ranging from the cradle to the grave regarding the area. Implications for theory and practice As for theory, this study includes advancing knowledge and filling a research gap, while the practical relates to more sustainable decision-making by professionals involved in the agricultural and food processing sectors. sectors perspectives 7 tools area gap decisionmaking decision making

Abstract Paper aims To analyze the consumers intention to buy in commerce and services in the neighborhood, using the Theory of Planned Behavior (TPB) as a theoretical basis, analyzing the Attitude, the Subjective Norm, the Perceived Behavioral Control, and expanding the TPB through the influence on the Attitude of the Moral Attitude, Empathic Concern and the Impact of Covid-19. Originality There are no studies on consumer buying behavior in commerce and neighborhood services in emerging countries, nor with this combination in the conceptual structure - TBP, Empathic Concern, Moral Attitude and the Impact of Covid-19. Research method Data were collected from respondents, and analysis was performed using Partial Least Squares - Structural Equation Modeling (PLS-SEM). Main findings The results indicate that the consumer's attitude towards buying in the neighborhood's commerce and services was positively and significantly influenced by the Moral Attitude and Impact of Covid-19 but not by Empathic Concern. Attitude, Subjective Norm, and Perceived Behavioral Control positively and significantly influence the intention to buy in neighborhood commerce and services. Implications for theory and practice As a theoretical implication, the conceptual model extends the TBP, adding the dimensions of Empathic Concern, Moral Attitude, and the Impact of Covid-19 on Attitude. In practice, the study can help store managers, retailers, and marketing professionals in the sector incorporate specific actions to reach potential consumers and improve their results. (TPB basis Norm Covid19. Covid19 Covid 19. 19 countries TBP respondents PLSSEM. PLSSEM PLS SEM . (PLS-SEM) s neighborhoods Covid-1 implication managers retailers Covid1 1 (PLS-SEM Covid-

Abstract Paper aims This paper aims to identify aspects of Human Resources (HR) and Knowledge Management (KM) in the context of Industry 4.0 (I4.0), to propose a research agenda to support a knowledge-based production management, effective knowledge retention and sharing, and support I4.0 adoption. Originality Mainly focusing on I4.0 technology issues, the related literature does not explore the impacts on people. This paper discusses how people, organization and society are affected and proposes a research agenda to study HR and KM within I4.0. Research method A Systematic Literature Review was conducted in 80 papers relating HR and KM and I4.0 implementation, focusing on the human role and required competencies for I4.0. Main findings The research agenda is organized in a framework including Society (Context and Sustainability), People (Workers and Managers), Organizations (Production and Service), Management Practices (HRM and Lean Process), and KM & Learning. Implications for theory and practice The better understanding of workers´ roles, KM and HR practices in the I4.0 contributes to the theoretical debate about promoting knowledge creation and sharing, new HR policies and decision-making. The findings provide theoretical contributions for human adaptation to I4.0, and practical contributions for managers dealing with I4.0. (HR (KM 40 4 0 4. I40 I , I4 (I4.0) knowledgebased based management sharing I4. adoption issues people 8 implementation Context Sustainability, Sustainability Sustainability) Workers Managers, Managers Managers) Production Service, Service Service) HRM Process, Process Process) Learning workers roles decisionmaking. decisionmaking decision making. making decision-making (I4.0 (I4. (I4 (I

Abstract Paper aims This research proposes a tool for assessing supply risk, taking into account supply chain performance criteria. Originality The results show that risk management can contribute to better supply chain performance when supplier selection procedures consider the risks involved and how they are related to supply chain performance criteria. Research method A systematic literature review (SLR) was carried out on supplier selection, performance evaluation and risk management in the supply chain. The statistical tool IRT (Item Response Theory) was used to establish the level of difficulty in eliminating the types of risks identified and associated with the supply chain performance criteria, based on the probability of each situation occurring. Main findings With this scale, it is possible to identify which types of risk and performance criteria are most difficult for suppliers to meet and then define a plan for mitigating the risks that are harder to eliminate. Implications for theory and practice Based on the tool developed, organizations have greater understanding of how risks affect the performance of their supply chain and with that knowledge they can act to minimize the effects of the risks that are most difficult to eliminate. SLR (SLR Item Theory occurring scale eliminate developed

Abstract Paper aims The Solid Waste Collection (SWC) process is fundamental to maintaining the healthiness of cities and protecting the environment. There is a lack of methodologies for integrating process quality control techniques to evaluate SWC performance. This article develops a methodological implementation with a simulation-based optimization technique to model SWC process. Originality Development of new simulation-based optimization techniques and tools that improve and complement the traditional analysis of variables in SWC Process. Research method Feasible solutions are obtained through an optimization stage and then solutions are used as inputs for the simulation stage. Main findings There is a high correlation between the total tons collected and the total time. It is possible to optimize the collection routes by integrating process quality control techniques to reduce the total travel time, which will reduce the operating costs and the environmental impact. Simulation results demonstrate a reduction in error of over 90% for each day, with an optimization of 55% in total times. Implications for theory and practice The methodology enables the collection of data and results that accurately reflect the behavior and performance of the SWC process. By studying the process variability and uncertainty, enhancing the reliability and robustness of the results. (SWC environment simulationbased based Process time impact 90 day 55 times uncertainty 9 5

Abstract Paper aims The purpose of this paper is to applied systematically Lean Healthcare to improve mobility accessibility in the medical clinic ward of a medium-sized hospital. Originality The study focuses on the wheelchair’s availability, as well as their provisions in the hospital, since this approach was not identified in the literature. In addition, this study is part of a branch of a project, based on the non-identification of applications in the medical clinic ward of hospitals, in order to formalize a systematic application of Lean Healthcare in the wing worked. Research method The study's methodology was divided into two phases, Survey and Lean Proposal, following a systematic approach established in prior papers, with a focus on addressing various hospital waste scenarios that affect patient mobility. The Survey phase aimed to identify the root cause of waste related to wheelchair use within the hospital, while the Lean Proposal phase sought to mitigate this waste using Lean tools, ultimately improving patient mobility in the medical clinic by reducing non-added value. Main findings The implementation of systematically Lean Healthcare led to a 72.2% reduction in the total activity time, dropping from 20 to 7 minutes, primarily by cutting non-value-added time from 18 to 5 minutes. This change increased the value-added time by 19%. Additionally, the unnecessary movement to retrieve wheelchairs decreased by 83%, with occurrences reducing by 100%. Furthermore, Lean Healthcare improved mobility and demonstrates how this effective approach not only enhanced the quality of medical services but also created a more favorable work environment and inspired a culture of continuous improvement within the hospital. Implications for theory and practice For the theory, this research highlights a hospital wing previously unexamined within the context of Lean Healthcare, thereby reinforcing a culture of systematic application and continuous improvement within the hospital. Furthermore, it delves into the hospital's accessibility, specifically focusing on mobility accessibility, addressing a gap in the literature. In practice, the research has significant implications, as it effectively reduces non-added value elements within an actual process in a medium-sized hospital, ultimately enhancing the quality of clinical healthcare delivery in the Brazilian public healthcare system. mediumsized medium sized s availability literature addition project nonidentification non identification hospitals worked studys phases papers tools nonadded added 722 72 2 72.2 minutes nonvalueadded 1 valueadded 19 19% Additionally 83 83% 100 100% Furthermore implications system 72. 8 10

Abstract Paper aims to propose the development of a Sales and Operations Planning (S&OP) diagnostic tool to assess the degree of implementation in the textile sector. Originality the delivery of a set of issues, with levels of maturity and visual management, allows for benchmarking and the identification of strengths and weaknesses, not only internally but also externally. Also, the comparison with other companies and the diagnosis of the integration of the internal sectors of a company around a shared vision of demand and delivery of goods to reduce the gaps between industrial and commercial areas. The tool developed compiles a set of questions to implement S&OP, such as integration between areas, the use of software, leftover raw materials, and finished products, the degree of assertiveness of consumer demand, and other criteria. Thus, it is possible to compare each company and make improvements. Research method the diagnostic tool was developed from proposals for other sectors, and a survey was later carried out with 16 textile companies to validate the developed tool. Eleven questions were developed with five levels of answers – from the basic to the advanced level. Main findings We created a ranking of the level of S&OP implementation in companies, contributing to the advancement of the maturity of the entire sector. The implementation in companies resulted in improved communication, reduced barriers between areas, and increased engagement of teams in the sales process and delivery of goods – factors that contribute to the success of key performance indicators (KPIs). Implications for theory and practice the initial gamble level of the production of goods following the forecast of demand in the textile companies in Brazil is, on average, 30%, which is worrying since this indicates low assertiveness. Thus, this study contributes to the evolution of the theme by structuring a diagnostic tool for managers with a deployment of more assertive strategies and communication. The analysis of theoretical work in various sectors allowed a comparison with practical results obtained in the textile sector. Furthermore, the tool serves as a guide to achieve the results demonstrated in the literature, such as increased profits and delivery accuracy, improved planning, and integration between areas, which directly lead to a more pleasant work environment. SOP S OP (S&OP sector issues management weaknesses externally Also areas software materials products criteria Thus improvements 1 communication KPIs. KPIs . (KPIs) average 30 30% Furthermore literature accuracy planning environment (KPIs 3

Abstract Paper aims This paper describes research that aimed to develop a procedure for prioritizing the performance management of Third-party logistics (3PL) who work in a banking services company. Originality This article’s main contribution is the development of a procedure for evaluation and prioritization of the main 3PL performance indicators based on the SCOR model’s metrics. Research method This paper applied Analytic Hierarchy Process (AHP), a method for multi-criteria analysis, using the metrics of Supply Chain Operations Reference Model (SCOR). Main findings The approach proposed evaluates performance indicators of 3PL and prioritizes the development of new performance indicators using the metrics agility, responsiveness, and reliability of SCOR. Implications for theory and practice This research contributes to the literature by demonstrating the applicability of multicriteria approach to find the prioritization of 3PL in a banking services company. Thirdparty Third party PL (3PL company articles article s models model AHP, AHP , (AHP) multi criteria analysis . (SCOR) agility responsiveness (AHP (SCOR