Abstract Open innovation proposes information exchanges between the company and external stakeholders to improve the results of innovation processes. In this work we adopt the open innovation approach to enhance a company’s innovation performance by implementing co-creation practices with customers. To do this, we rely on design thinking, a framework focusing on the relationship with end users, and adopt action research as a research methodology. The research is carried out in a service SME, characterised by being knowledge-intensive and offering innovative and customised services with high value added. We identify several co-creation practices and examine their degree of adoption by the company and prioritise those that should be implemented. For academics, this work contributes to increase the stock of knowledge on co-creation in the context of SMEs. The study offers valuable insights to practitioners into how an innovation framework that incorporates co-creation practices helps to improve the firm's innovation results, while presenting a methodology that facilitates collaboration with researchers on innovation projects.

Resumen La innovación abierta propone el intercambio de información entre la empresa y su entorno externo para mejorar los resultados de su proceso de innovación. En este trabajo adoptamos el enfoque de la innovación abierta para mejorar los resultados de innovación de una empresa mediante la aplicación de prácticas de co-creación con los clientes. Para ello, nos basamos en design thinking, un marco de trabajo centrado en la relación con el usuario final, y adoptamos la investigación-acción como metodología de investigación. La investigación se lleva a cabo en una PYME de servicios, caracterizada por ser intensiva en conocimiento y ofrecer servicios innovadores y personalizados de alto valor añadido. Se identifican una serie de prácticas de co-creación, se examina su grado de adopción por parte de la empresa y se priorizan las que deben ser implementadas. Este trabajo es de interés para el ámbito académico porque cubre brechas de investigación relacionadas con la co-creación en el contexto de una PYME y el uso de la metodología de investigación-acción en la gestión de la innovación. Para los profesionales, por una parte ofrece conocimientos sobre un nuevo marco de innovación que incorpora prácticas de co-creación para mejorar sus resultados, y por otra presenta una metodología que facilita la colaboración con investigadores en proyectos de innovación.

Remote areas that lack conventional water-provisioning infrastructure often rely on rainwater harvesting, rivers, pans, reservoirs and borehole-extracted water to meet domestic water requirements. These water sources often have poor microbial quality and chemical composition, the quality of which is not routinely monitored. This study explored citizen science as a tool for Engaged Research and Responsible Research and Innovation, detailing the co-creation of a sustained community-based water quality monitoring program in collaboration with communities in villages in Amakhala Game Reserve (Eastern Cape, South Africa). Without access to other water sources, participants predominantly used rainwater for drinking and cooking (80%), while borehole water was mainly used for cleaning and gardening due to its salty or bitter taste. A hydrogen sulfide (H2S) water testing kit was used by the citizen scientists to monitor the water quality. The H2S kits were effective in estimating bacterial contamination, showing a proportional relationship with Colilert® test results conducted in a laboratory. The alignment observed between community-based monitoring results and those derived from scientist-led testing underscores the value of data produced through citizen science initiatives. Sustained participant engagement throughout this research reflected a sense of community empowerment through access to tools that inform their decision-making around water use and treatment as well as investment in the research, indicative of the perceived relevance of the research to community interests. This integration of transdisciplinary data sources holds promise for informing evidence-based decision-making processes, facilitating more effective and contextually informed water management strategies that value and integrate community perspectives alongside scientific insights. SIGNIFICANCE: Drawing on the principles of Engaged Research and Responsible Research and Innovation, we applied citizen science tools to engage researchers and communities in the co-development of a water quality monitoring program. In addressing a specific area of concern, raised by the remotely situated community around the need for knowing their water quality, the project successfully trained communities in applying water testing tools and fostered agency in decision-making around water treatment. Combined with continuous feedback and communication loops, a high rate of continuity was sustained among the participants.

Resumo Según la literatura, existe una brecha de participación en las actividades del sector cultural que amenaza la sostenibilidad de estas organizaciones. El problema ha sido ampliamente abordado en estudios de participación bajo el marco conceptual de la economía cultural, por lo que esta investigación propone estudiar el fenómeno desde la mirada amplia de la creación de valor, y bajo el marco teórico de la lógica dominante de servicio. Una investigación de esta complejidad requiere metodologías mixtas para profundizar en la construcción de modelos más precisos. El objetivo de la investigación es conocer cómo se crea valor en un entorno cultural a través de la observación de embeddedness, engagement, alignment y value-in-context en líderes de organizaciones culturales, usuarios y gestores públicos, para lo cual se toma como objeto de estudio a la Red de Puntos de Cultura del Perú (Red PDC). El diseño metodológico general incluye encuestas y entrevistas a líderes y usuarios de PDC, y un focus-group a gestores públicos. El artículo describe la metodología propuesta -secuencial explicativa- pero ofrece mayor detalle de la sección cualitativa con el propósito de evidenciar su aporte en la consecución de los objetivos.La utilización de un enfoque metodológico mixto ha permitido contar con los siguientes hallazgos: i) Engagement: la participación de los usuarios co-crea valor con las organizaciones; la participación del líder influye sobre la del equipo ii) Embeddedness: las normas y valores no compartidos entre los distintos actores del ecosistema restringe la co-creación de valor; iii) Value-in context: el valor percibido por usuarios está vinculado a educación, entretenimiento y afecto. iv) Alignment: las plataformas de interacción propuestas por la Sede Central median el valor percibido por los líderes de PDC.

Abstract According to the literature, there is a participation gap in the activities of the cultural sector that threatens the sustainability of these organizations. The problem has been widely addressed in participation studies under the conceptual framework of cultural economics, so this research proposes to study the phenomenon from the broad perspective of value creation, and under the theoretical framework of service dominant logic. Research of this complexity requires mixed methodologies to delve deeper into the construction of more precise models. The objective of the research is to know how value is co-created in a cultural environment through the observation of embeddedness, engagement, alignment and value-in-context in leaders of cultural organizations, users and public managers. The context of the study is the Network of Cultural Points of Peru (PDC Network). The general methodological design includes surveys and interviews with PDC leaders and users, and a focus group with public managers. The article describes the proposed methodology -sequential explanatory- but offers greater detail of the qualitative section in order to demonstrate its contribution to achieving the objectives. The use of a mixed methodological approach has allowed us to have the following findings: i) Engagement: the participation of users co-creates value with the organizations; the leader's participation influences that of the team ii) Embeddedness: the norms and values not shared among the different actors in the ecosystem restrict the co-creation of value; iii) Value-in context: the value perceived by users is linked to education, entertainment and affection. iv) Alignment: the interaction platforms proposed by Network Headquarters mediate the value perceived by Culture Points leaders.

ABSTRACT Objective: comprehend the challenges and solutions faced by a non-technological and non-profit organization, acting within a coopetitive environment, in the construction of a multisided platform business model. Method: utilizing a qualitative case study approach, we investigated FEBRAFAR, a multisided platform of drugstore retailers, manufacturers, and service providers. Data collection and analysis was based on the following categories: (a) the methods through which the platform generates value for its diverse customer segments, (b) the intricate contours of its value configuration endeavor, and (c) its strategies for value appropriation to ensure both sustainability and growth. Results: the challenges in establishing an efficiently functioning multisided platform business model included: getting resources; member's attraction; and resistance to adopting best management practices. The solutions contained the development of value creation techniques for its varied customer segments by reducing transactional friction with customers and suppliers, a comprehensive value configuration process, and value appropriation that promote sustainability and growth to these drugstore chains. Conclusion: the paper shows how FEBRAFAR got the solution of value creation and appropriation of the platform business model by orchestrating the interactions of competing entities within the stakeholder ecosystem that engage in collaboration. By establishing clear rules and interaction protocols, a multisided platform can facilitate coordination among competing entities, thereby enabling collaborative value co-creation for all involved stakeholders. This finding contributes to the broader understanding of strategic management in multisided platforms, particularly in non-technology contexts. Objective nontechnological non technological nonprofit profit organization environment Method approach retailers manufacturers providers categories (a b (b endeavor c (c Results included resources members member s attraction practices suppliers process chains Conclusion collaboration protocols cocreation co stakeholders platforms nontechnology technology contexts

ABSTRACT The objective is to identify processes/elements of co-creation of value in information services from the perspective of librarians and users of law libraries. It is justified by the lack of studies that address formal elements for understandings to promote the co-creation of value in these Information Units (UI). It is characterized as a qualitative and exploratory research. Bibliographical research was used, whose investigation procedure was the semi-structured interview. As a result, elements/processes of co-creation of value in informational services investigated in legal libraries of Public Prosecutions in Brazil were identified. Knowing the elements of co-creation of value from the point of view of the library and the user, is having the possibility of building instruments that allow the management of these findings. processeselements processes cocreation co creation UI. UI . (UI) used semistructured semi structured interview result elementsprocesses identified user findings (UI

RESUMO Objetiva-se identificar processos/elementos de co-criação de valor em serviços informacionais na perspectiva de bibliotecários e usuários de bibliotecas jurídicas. Justifica-se pela carência de estudos que abordem elementos formais para entendimentos de promoção da co-criação de valor nestas Unidades de Informação (UI). Caracteriza-se como uma pesquisa de natureza qualitativa e exploratória. Utilizou-se de pesquisa bibliográfica, cujo procedimento para investigação foi a entrevista semiestruturada. Como resultados, foram identificados elementos/processos de co-criação de valor em serviços informacionais investigados em bibliotecas jurídicas de Ministérios Públicos do Brasil. Conhecer os elementos de co-criação de valor sob o ponto de vista da biblioteca e do usuário, é ter a possibilidade de ser construir instrumentos que possibilitem a gestão destes achados. Objetivase Objetiva se processoselementos processos cocriação co criação Justificase Justifica UI. UI . (UI) Caracterizase Caracteriza exploratória Utilizouse Utilizou bibliográfica semiestruturada resultados elementosprocessos Brasil usuário achados (UI

RESUMO O envolvimento do cliente na cocriação de valor é uma estratégia-chave para melhorar o desempenho e a vantagem estratégica da empresa. Embora os funcionários de contacto desempenhem um papel importante no envolvimento do cliente - principalmente em serviços de alto contato, como hotéis - poucas pesquisas tentaram entender como os funcionários veem o processo de cocriação de valor. Assim, este estudo explora como funcionários de hotéis percebem o processo de cocriação de valor em hotéis, considerando tanto as motivações e os papéis dos consumidores e hoteleiros, como as consequências do envolvimento do cliente no processo de cocriação de valor. A análise de dados qualitativos de um grupo focal exploratório com especialistas em cocriação e de entrevistas com funcionários de hotéis revela sobretudo a existência de semelhanças no modo como especialistas e funcionários encaram o processo de cocriação de valor; no entanto, algumas diferenças são também encontradas. As entrevistas com funcionários revelam que uma tentativa sistemática de envolver os clientes na cocriação de valor apenas se verifica em hotéis de gama alta. É identificado um consenso entre os participantes de que a cocriação tem uma influência crítica na melhoria da experiência do cliente e do desempenho hoteleiro. estratégiachave estratégia chave empresa contato Assim hoteleiros entanto encontradas alta hoteleiro

ABSTRACT Customer engagement in value co-creation is a key strategy to enhance company performance and strategic advantage. Although frontline employees play an important role in customer engagement - particularly in high contact services such as hotels - little research has tried to understand how employees view the value co-creation process. Hence, this study explores how hotel employees view the value co-creation process in hotels, by considering the motivations and roles of consumers and providers, and the outcomes of customer engagement in the value co-creation process. Analysis of qualitative data from an exploratory focus group with experts and context interviews with hotel employees finds mostly similarities in the way experts and employees view the value co-creation process but also some differences. Employee interviews reveal systematic attempts to engage customers in value co-creation only in high-end hotels. An overwhelming consensus is identified among participants that co-creation has a critical influence in enhancing customer experience and hotel performance. cocreation co creation advantage Hence providers differences highend end

Resumen: La relación de los consumidores con las marcas pasa por nuevas perspectivas, desde una mayor utilización de las redes sociales. La relación entre clientes y empresas, basada en la lógica de servicio dominante, se vuelve recíproca, interactiva y colaborativa. El compromiso del consumidor representa esa relación del consumidor con las marcas. En la literatura se encuentran distintos modelos para mensuración del compromiso del consumidor, sin embargo, esos modelos no consideran el compromiso negativo. Por lo tanto, el objetivo de este estudio es contribuir a la validez externa de una escala de compromiso del consumidor., adaptándola al contexto de los destinos turísticos. El modelo de mensuración se compone de cuatro constructos de primer orden (interacción con el contenido, co-creación de valor, abogacía y compromiso negativo). Luego de realizar la traducción reversa y la validez de contenido, los datos se aplicaron a una muestra final de 239 turistas que debían responder cuál su compromiso con el último destino que visitaron por primera vez. Después de verificar las cargas factoriales, la confiabilidad de los datos y la relación con otros constructos, se identificó la validez de constructo (validez discriminante, convergente y nomológica). Los resultados indican que el modelo es adecuado para verificar el compromiso con los destinos turísticos y representa el primer estudio que adapta y replica la escala propuesta. Además de esas contribuciones académicas, el estudio presenta un modelo para que los administradores verifiquen el compromiso de los turistas con los destinos. La principal limitación de la investigación radica en la aplicación de la escala, sin comparación con otros modelos, proponiéndose que estudios posteriores amplíen el debate sobre la dimensionalidad del constructo, desde la comparación de diferentes modelos. Resumen perspectivas sociales empresas dominante recíproca colaborativa embargo negativo tanto consumidor. interacción contenido cocreación co creación valor . negativo) 23 vez factoriales discriminante nomológica. nomológica nomológica) propuesta académicas 2

Abstract: The relationship between customers and brands is gaining new perspectives based on the greater use of social media. The relationship between customers and companies, based on the service-dominant logic, becomes reciprocal, interactive, and collaborative. Customer engagement represents this relationship between costumers and brands. Several models for measuring customer engagement are identified in the literature, however, these models do not consider the role of negative engagement. Therefore, the aim of this study is to contribute to the external validity of a consumer engagement scale, adapting it to the context of tourist destinations. The measurement model is composed of four first-order constructs (content engagement, value co-creation, advocacy, and negative engagement). After the back translation and content validity, the data were applied to a final sample of 239 tourists who should describe their engagement with the last destination they visited for the first time. After checking the factor loadings, data reliability and relationship with other constructs, the construct validity was identified (discriminant, convergent and nomological validity). The results indicate that the model is suitable for measuring engagement with tourist destinations and represents the first study that adapts and replicates the proposed scale. In addition to these academic contributions, the study presents a model that allows managers to measure the engagement of tourists with destinations. The main limitation of the research stems from the application of the scale, without comparison with other models, suggesting that further studies broaden the debate on the dimensionality of the construct, based on the comparison of different models. Abstract media companies servicedominant service dominant logic reciprocal interactive collaborative literature however Therefore scale firstorder order cocreation, cocreation co creation, creation co-creation advocacy . engagement) 23 time loadings discriminant, discriminant (discriminant validity. validity) contributions 2

Resumo: A relação dos consumidores com as marcas passa por novas perspectivas, a partir do maior uso de mídias sociais. A relação entre clientes e empresas, com base na lógica de serviço dominante, torna-se recíproca, interativa e colaborativa. O engajamento do consumidor representa essa relação do consumidor com marcas. Identifica-se, na literatura, vários modelos para mensuração de engajamento do consumidor, todavia, esses modelos não consideram o papel do engajamento negativo. Com isso, o objetivo do presente estudo é contribuir com a validade externa de uma escala de engajamento do consumidor, adaptando-a ao contexto de destinos turísticos. O modelo de mensuração é composto por quatro constructos de primeira ordem (engajamento de conteúdo, cocriação de valor, advocacia e engajamento negativo). Após a realização da tradução reversa e validade de conteúdo, os dados foram aplicados a uma amostra final de 239 turistas que deveriam responder o seu engajamento com o último destino que visitaram pela primeira vez. Após a verificação das cargas fatoriais, confiabilidade dos dados e relação com outros constructos, identificou-se a validade de constructo (validade discriminante, convergente e validade nomológica). Os resultados indicam a necessidade de adequação do modelo para verificação do engajamento com destinos turísticos e representa o primeiro estudo que adapta e replica a escala proposta. Além dessas contribuições acadêmicas, o estudo apresenta um modelo para gestores verificarem o engajamento dos turistas com destinos. A principal limitação de pesquisa decorre da aplicação da escala, sem comparação com outros modelos, sugerindo-se que novos estudos ampliem o debate sobre dimensionalidade do constructo, a partir da comparação de modelos distintos. Resumo perspectivas sociais empresas dominante tornase torna se recíproca colaborativa Identificase, Identificase Identifica se, Identifica-se literatura todavia negativo isso adaptandoa adaptando conteúdo valor . negativo) 23 vez fatoriais identificouse identificou discriminante nomológica. nomológica nomológica) proposta acadêmicas sugerindose sugerindo distintos 2

Resumo: O artigo investiga a ocorrência dos processos de cocriação em bibliotecas universitárias brasileiras, e apresenta um conjunto de diretrizes para implantar e/ou ampliar esses processos em unidades de informação. O contexto do estudo abrange os sistemas e /ou redes de bibliotecas das universidades públicas federais brasileiras. A coleta de dados foi efetivada por meio de entrevistas exploratórias e questionários com gestores de sistema de bibliotecas; e a realização do I Workshop de Cocriação de Valor em Unidades de Informação, no qual foi realizado o grupo focal, o qual teve como participantes gestores de unidades de informação, docentes e discentes de pós-graduação. A análise dos dados evidenciou aspectos e características que influenciam, diretamente, no processo de cocriação no contexto de bibliotecas universitárias como: comunicação unilateral, burocracia nos processos, interação limitada com o usuário, recursos operantes e operados limitados, entre outros. A discussão desses aspectos, possibilitou propor diretrizes para ampliar os processos de cocriação em bibliotecas universitárias. Como resultado, a pesquisa apresenta um conjunto composto por quatro diretrizes: (1) interação; (2) cooperação; (3) monitoramento; (4) comunicação, que possibilitam ampliar os processos de cocriação no contexto de bibliotecas. Resumo brasileiras eou ou informação Informação focal pósgraduação. pósgraduação pós graduação. graduação pós-graduação influenciam diretamente unilateral usuário limitados outros resultado 1 (1 2 (2 cooperação 3 (3 monitoramento 4 (4 (

Abstract: The article investigates the occurrence of co-creation processes in Brazilian academic libraries and presents a set of guidelines to implement and/or expand these processes in information units. The study context encompasses the systems and/or networks of libraries of Brazilian federal public universities. Data collection was carried out through exploratory interviews and questionnaires with library system managers, as well as the realization of the 1st Value Co-Creation Workshop in Information Units, during which a focus group was conducted, involving information unit managers, postgraduate professors, and students. Data analysis revealed aspects and characteristics that directly influence the co-creation process in the context of academic libraries, such as unilateral communication, bureaucratic processes, limited user interaction, and limited operant and operand resources, among others. The discussion of these aspects enabled the proposal of guidelines to expand co-creation processes in academic libraries. As a result, the research presents a set of four guidelines: (1) interaction; (2) cooperation; (3) monitoring; (4) communication, which enable the expansion of co-creation processes in the context of libraries. Abstract cocreation co creation andor or units universities managers st CoCreation Co Creation Units conducted professors students communication interaction resources others result 1 (1 2 (2 cooperation 3 (3 monitoring 4 (4 (

Resumen La co-creación de valor en la educación superior es un concepto que se centra en el proceso de colaboración activa y participativa entre todos los actores involucrados en el sistema universitario, con la finalidad de generar valor de manera conjunta. La presente investigación tuvo como objetivo realizar una cartografía detallada del corpus de conocimiento relacionado con la co-creación de valor en la educación superior según estudios de la Web of Science entre el periodo 2012-2022. Se llevó a cabo una investigación de tipo descriptiva y retrospectiva, basado en la metodología de revisión sistemática exploratoria, en publicaciones seleccionadas según criterios de pertinencia y relevancia. Los resultados del análisis ayudaron a identificar tendencias y patrones de la co-creación de valor en el ámbito universitario, evidenciando que la calidad, la satisfacción y el compromiso son ejes emergentes entre los investigadores del campo y que estudian los procesos de creación conjunta de valor. La investigación propone algunos ámbitos de análisis y líneas de investigación especializada que pueden ser importantes abordar en futuros trabajos. Temas clave que emergen de la investigación con el propósito de fortalecer la gestión institucional de las universidades.

Abstract The co-creation of value in higher education is a concept that focuses on the process of active and participatory collaboration between all the actors involved in the university system, in order to generate value together. The objective of this research was to carry out a detailed mapping of the corpus of knowledge related to the co-creation of value in higher education according to studies of the Web of Science between the period 2012-2022. A descriptive and retrospective investigation was carried out, based on the exploratory systematic review methodology, in publications selected according to relevance and relevance criteria. The results of the analysis helped to identify trends and patterns of co-creation of value in the university environment, evidencing that quality, satisfaction and commitment are emerging axes among researchers in the field and who study the processes of joint creation of value. The research proposes some areas of analysis and lines of specialized research that may be important to address in future work. Key issues that emerge from research with the purpose of strengthening the institutional management of universities.

Co-Created Decision Making (CDM) is a new theory, resulting from the theoretical integration of Value Co-Creation and Stakeholder Theory with Shared Decision-Making. It studies the patient's relationships with their stakeholders, not restricted to clinical spaces, and the influence of these relationships on decision-making in health care throughout life. The objective of this study was to propose an analysis model for decision-making in a co-created way between a patient and their stakeholders. To this end, a narrative review of the literature was carried out, where a theoretical conceptual structure was defined, deepening the concepts and assumptions of CDM. Then, through an inductive, qualitative and quantitative content analysis, two context categories, five analysis categories and thirty recording units were outlined, and an analysis model for the CDM was proposed, also based on three antecedent models of analysis of stakeholders and therapeutic itineraries. The proposed model is distributed in four phases, with a procedural perspective of the analysis of the patient's relationships with their stakeholders. It is expected that this model can support analysis of the relationships between patients and their stakeholders in relationships that permeate clinical offices and extend to all environments with a focus on co-creation of decisions about diagnosis and treatment that best reflect health conditions, as well as being and specific priorities for each patient.

A Tomada de Decisão Cocriada (TDCC) é uma nova teoria, resultante da integração teórica da Cocriação de Valor e da Teoria dos Stakeholders com a Tomada de Decisão Compartilhada. Estuda as relações do paciente com os seus stakeholders, não restritas aos espaços clínicos, e a influência destas relações nas tomadas de decisões no cuidado da saúde ao longo da vida. O objetivo deste estudo foi propor um modelo de análise para tomada de decisão de maneira cocriada entre um paciente e seus stakeholders. Para tal, foi feita uma revisão narrativa da literatura, onde se definiu uma estrutura conceitual teórica, aprofundando os conceitos e pressupostos da TDCC. Em seguida, através de uma análise de conteúdo indutiva, qualitativa e quantitativa, foram delineadas duas categorias de contexto, cinco categorias de análise e trinta unidades de registro, e proposto um modelo de análise para a TDCC, tendo também como base três modelos antecedentes de análise de stakeholders e de itinerários terapêuticos. O modelo proposto é distribuído em quatro fases, com uma perspectiva processual da análise das relações do paciente com seus stakeholders. Espera-se que este modelo possa subsidiar análises das relações de pacientes e seus stakeholders em relacionamentos que perpassam os consultórios clínicos e se estendem a todos os ambientes com o foco na cocriação de decisões sobre diagnóstico e tratamento que melhor reflitam as condições de saúde, bem estar e prioridades específicas para cada paciente.

Resumen: El estudio de la experiencia turística inteligente (ETC) ha priorizado la investigación del uso de la tecnología turística inteligente (TIT) por parte de la gobernanza turística y ha dejado en un segundo plano los aspectos subjetivos del viajero. Así, el objetivo de este trabajo es comprender la formación de la ETI desde la perspectiva del viajero. Tiene un carácter exploratorio-cualitativo, empleando el análisis de contenido en las opiniones de 76 encuestados. Como resultado, se observa que la ETI se manifiesta en el aspecto tecnológico, pero también en respuestas cognitivas, conductuales, sociales y emocionales. La autopersonalización se percebe como un proceso autónomo en el que el viajero busca información y soluciones sin esperar ofertas personalizadas. Este esfuerzo cognitivo se caracteriza por interacciones sociales que generan estados de autonomía y bienestar que favorecen el apego al lugar, el e-WOM y el engagement del viajero en redes sociales y canales de comunicación de contenidos propios de las organizaciones turísticas. Las sugerencias académicas y de gestión se presentan al final. Resumen ETC (ETC TIT (TIT Así exploratoriocualitativo, exploratoriocualitativo exploratorio cualitativo, cualitativo exploratorio-cualitativo 7 encuestados resultado tecnológico cognitivas conductuales emocionales personalizadas lugar eWOM e WOM turísticas final

Abstract: The study of the smart tourism experience (STE) has contemplated the use of smart tourism technology (STT) in favor of value co-creation. However, the traveler's view on the subject needs further investigation. This work, therefore, aims to understand the formation of the ETI from the traveler’s perspective. It is an exploratory-qualitative study, using content analysis of the opinions of 76 respondents. The results show that ETI manifests itself in the technological aspect, but also in cognitive, behavioral, social and emotional responses. Self-personalization is perceived as an autonomous process in which the traveler seeks information and solutions without waiting for customized offers. This cognitive effort is characterized by social interactions that generate states of autonomy and well-being that favor place attachment, e-WOM and the traveler's engagement. Academic and managerial suggestions are presented at the end. Abstract STE (STE STT (STT cocreation. cocreation co creation. creation co-creation However travelers s investigation work therefore perspective exploratoryqualitative exploratory qualitative 7 respondents aspect behavioral responses Selfpersonalization Self personalization offers wellbeing well being attachment eWOM e WOM engagement end

Resumo: O estudo da experiência turística inteligente (ETI) tem priorizado a investigação do uso da tecnologia inteligente do turismo (TIT) pela governança turística e deixado os aspectos subjetivos do viajante em segundo plano. Procurando preencher esta lacuna, o objetivo deste trabalho é compreender a formação da ETI na perspectiva do viajante. Ele tem caráter exploratório-qualitativo empregando a análise de conteúdo nas opiniões de 76 respondentes. Como resultado, observa-se que a ETI se manifesta no aspecto tecnológico, mas também em respostas cognitivas, comportamentais, sociais e emocionais. A autopersonalização é percebida como um processo autônomo, em que o viajante busca informações e soluções sem esperar por ofertas customizadas. Esse esforço cognitivo é caracterizado por interações sociais geradoras de estados de autonomia e bem-estar que favorecem o apego ao lugar, o e-WOM e o engajamento do viajante nas redes sociais e canais de comunicação de conteúdo próprio das organizações do turismo. O trabalho apresenta como contribuição a formulação de proposições para pesquisas futuras fundamentadas nas relações descobertas na análise dos dados e sinaliza que a confiança possa ser uma variável auxiliar para o entendimento desse fenômeno no contexto da teoria das trocas sociais. Sugestões acadêmicas e gerenciais são apresentadas ao final. Resumo (ETI TIT (TIT plano lacuna exploratórioqualitativo exploratório qualitativo 7 respondentes resultado observase observa tecnológico cognitivas comportamentais emocionais autônomo customizadas bemestar bem estar lugar eWOM WOM final

Abstract The concept of public value is understood to be one way to grant importance to incorporating public participation in the design as well as execution of public policies, from a community governance perspective. While this concept has been debated in the museum field over recent decades, so far no distinction has been established between different types of museums (which often define them to a great extent). As museums and contemporary art centers grow exponentially at the international level, elements must be identified that permit us to analyze and address public value in these spaces. This theoretical and qualitative review examined the literature on analyzing public value with links to critical museology, different approaches to participation and cultural mediation, and socially collaborative art; the findings indicate a significant distance between the different logics behind cultural participation and co-creation strategies, and the need for qualitative as well as quantitative assessment parameters. policies perspective decades which extent. extent . extent) level spaces museology mediation cocreation co creation strategies parameters

Resumen El concepto de valor público se entiende como un fin para conceder la importancia de la incorporación de la participación de la sociedad civil, tanto en el diseño, como en la ejecución de políticas públicas, adoptando una perspectiva de gobernanza comunitaria. Este concepto se ha debatido en el ámbito museológico durante las últimas décadas; sin embargo, hasta el momento no ha contemplado una distinción referida a los museos y sus diferentes tipologías, característica que lo define en gran medida. En un contexto de crecimiento exponencial en la cantidad de recintos de Museos y Centros de Arte Contemporáneo a nivel internacional, nuestro objetivo principal es revisar e identificar aquellos elementos que permitan el análisis y tratamiento del valor público en estos espacios. Este artículo expone los resultados de una exhaustiva revisión teórica de la literatura científica que aborda el análisis de valor público, articulados en la museología crítica, distintos enfoques de participación y mediación cultural, y el arte socialmente colaborativo, como base para emprender un estudio cualitativo y comparativo posterior. Las conclusiones apuntan a una distancia significativa entre las lógicas de participación cultural y las estrategias de co-creación, y a la necesidad de implementar parámetros cualitativos complementarios a las mediciones cuantitativas. civil diseño públicas comunitaria décadas embargo tipologías medida internacional espacios crítica colaborativo posterior cocreación, cocreación co creación, creación co-creación cuantitativas

Abstract: The objective is to build a synoptic frame of reference about the co-creation of value in informational services considering the user perspective, therefore improving the understanding of the co-creation process due to user actions. It is justified by the reduced number of related research and limited understanding of how the co-creation of value in libraries occurs, particularly considering the user's actions, since the studies tend to focus on the service provider. It is a theoretical essay, whose nature is conceptual and analytical. As a result, it is expected that the frame of reference presented contribute to the theoretical advance and further development of studies that allow the investigation of the processes/elements of co-creation of value by users. Abstract cocreation co creation perspective actions occurs users s provider essay analytical result processeselements processes elements

Resumo: Objetiva-se construir um quadro sinótico de referência acerca da co-criação de valor em serviços informacionais sob a ótica dos usuários, com fins de fundamentos e constructos teóricos para a investigação destes processos. Justifica-se pela carência e insipiência no entendimento de como ocorre a co-criação de valor em bibliotecas, principalmente sobre o viés da participação do usuário, já que predominantemente os estudos se voltam para o provedor de serviços. Trata-se de um ensaio teórico, cuja natureza é conceitual e analítica. Como resultado, espera-se que o quadro de referência possa contribuir para o avanço teórico e desenvolvimento de estudos que permitam a investigação dos processos/elementos de co-criação de valor dos usuários. Resumo Objetivase Objetiva cocriação co criação usuários processos Justificase Justifica bibliotecas usuário Tratase Trata analítica resultado esperase espera processoselementos elementos

BACKGROUND: Management literature pays insufficient attention to the strategic potential of collaboration. While normally encountered in supply chain management literature as discourse on supply chain effectiveness, this study shows that in a Fourth Industrial Revolution (4IR) world, the role of collaboration needs to be re-examined. OBJECTIVES: To understand how technology has enabled collaboration between companies to the extent that a collaboration should be viewed as an external business environmental factor. METHOD: A qualitative, grounded theory approach was followed. Semi-structured interviews were conducted with 14 senior managers of a global technology-driven company manufacturing electrical heat tracing systems. Data were analysed using a three-stage coding process to develop an essential narrative. RESULTS: Technology has presented new possibilities for collaboration across supply chains and industries. This results in co-creation of product offerings between companies opening new markets. Collaboration is no longer only an internal tool that can facilitate efficiency and effectiveness between collaborating partners but spills over as an influence on strategy from the external environment. CONCLUSION: If a collaborative climate is not nurtured and supported by all parties involved, a business will not be able to reach its full potential especially in a 4IR world. Advances in technology have enabled new possibilities for companies to collaborate, both internally and with each other. CONTRIBUTION: Literature rarely extends the value of collaboration beyond the realm of the supply chain. This paper suggests that by viewing it as a macro-environmental factor, collaboration can be viewed as a strategic opportunity.

Resumen: Las empresas innovadoras se caracterizan por involucrar diferentes actores para obtener nuevos productos y servicios o mejorar los existentes, y así repercutir en su desempeño. La co-creación de valor, como un antecedente del desempeño organizacional, juega un papel importante dentro de las organizaciones, por lo cual el objetivo del presente estudio es conocer las tendencias de la co-creación de valor junto al desempeño organizacional. Se evidenció, a través del método bibliométrico, la carencia de estudios que aborden de manera conjunta ambos conceptos. A partir de 81 artículos, se analizaron los contenidos más relevantes, las revistas donde fueron publicados, los autores contribuyentes al tema y las palabras clave relacionadas. Se identificaron vacíos en la literatura, relacionados con el capital intelectual, la gobernanza y la ambidestreza organizacional.

Abstract: Innovative companies are characterized by involving different actors to obtain new products and services or improve existing ones and thus affect their performance. The co-creation of value, as an antecedent of organizational performance, plays an important role within organizations, for which the objective of this study is to know the trends of the co-creation of value together with organizational performance. The lack of studies that combine them was evidenced through the bibliometric method. From 81 articles, the more relevant contents were analyzed, journals where they were published, contributing authors on the subject and the related keywords. Gaps in the literature related to intellectual capital, governance, and organizational ambidexterity were identified.